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সর্ব-শেষ হাল-নাগাদ: ৩rd ফেব্রুয়ারি ২০২২

Privacy policy of WZPDCL Customer Service App

WZPDCL built the WZPDCL Customer Service App as a commercial app. This Service is introduce by ICT Department, WZPDCl and ADN Diginate jointly. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. we will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at WZPDCL, unless otherwise defined in this Privacy Policy.

Mobile App Name: WZPDCL Customer Service

Business Organization Name: West Zone Power Distribution Company Limited (WZPDCL)

Organization Type: Government Electricity Distribution Utility Service

Business Address (Headquarter): Bidyut Bhaban, 35, Boyra Main Road, Sonadanga, Khulna-9000

Country: Bangladesh

Service Area: Khulna Division, Barishal Division, Dhaka Division (greater Faridpur Region)

The system collects following kind of personal information from users:

  • Customer name
  • Phone number
  • Email address
  • Address

 Additional information collects from user device (mobile/tablet):

  • Location (GPS)
  • Camera (Pictures)

Users can pay via online payment gateway for services:

  • Rocket: https://www.dutchbanglabank.com/rocket/privacy-policy.html
  • DBBL Payment Gateway: https://www.dutchbanglabank.com/nexuspay-privacy-policy.html

Information Collection and Use

For a better experience while using our Service, we may require you to provide certain personally identifiable information, including but not limited to phone number, WZPDCL Account number. The information that we request is will be retained by us and used as described in this privacy policy.

Log Data

we want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Offline Storage

To store small amount of data that is commonly used an anonymous unique identifier. These are collect when you use the application and stored on your devices’s internal memory. This Services does not uses these “Offline Storage” explicitly. However, the app may use third party code and libraries that use “Offline Storage” to collection information and to improve their services. You have the option to either accept or refuse these Offline Storage, and know when data is being sent to your device. If you choose to refuse our Offline Storage, you may not be able to use some portions of this Service.


we value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

This Service does not address anyone under the age of 13. we do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

we may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. we will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Users contact for any questions regarding your Privacy Policy:

  • By email: customercare@wzpdcl.gov.bd
  • By visiting a page on our website: http://wzpdcl.gov.bd
  • By phone number (Call Center): +8809610016117
  • By sending post mail: Executive Engineer, ICT building, 35, Boyra Main Road, Sonadanga, Khulna-9000